Quick summary

What	How it works
Earn rate	1 point per $1 of rent paid on time
Redemption rate	2,000 points = $10 Prezzee Smart eGift Card
Minimum redemption	2,000 points ($10)
Points expiry	12 months after last verified on-time payment
Cash value	None — points cannot be exchanged for cash
Transferable	No — points are non-transferable
Carry over	Yes — unspent points roll over indefinitely while account is active

1. Earning points

Zellio points are earned as follows:

• Members earn 1 point for every whole dollar ($1) of rent paid on time and verified by Zellio
• Points are credited automatically upon receipt and successful verification of a valid forwarded rent receipt email
• A payment is verified as "on time" when Zellio receives the forwarded receipt email on or before the rent due date associated with your account
• Points are only earned on rent payments — not on other fees, charges or levies
• Points are rounded down to the nearest whole point
• Zellio may offer bonus points promotions from time to time. Bonus point offers will be subject to their own specific terms

2. Points balance

• Your points balance is maintained in your Zellio account
• Zellio will send you a monthly email summary of your points balance
• Points balances are not guaranteed and may be adjusted by Zellio in cases of suspected fraud, payment reversal, system error or program changes
• In the event of a dispute about your points balance, Zellio's records are the definitive source and will prevail

3. Redeeming points

• Points may be redeemed for Prezzee Smart eGift Cards at a rate of 2,000 points = $10
• The minimum redemption is 2,000 points. Redemptions must be in multiples of 2,000 points
• Remaining points below the minimum redemption threshold carry over to the following month
• Upon redemption, Zellio will instruct Prezzee to issue a $10 Smart eGift Card to your registered email address
• Prezzee Smart eGift Cards are redeemable across hundreds of Australian retailers. The full merchant list is determined by Prezzee and may change at any time
• Zellio is not responsible for the availability, expiry or terms of Prezzee gift cards once issued. Any issues with gift cards after issuance should be directed to Prezzee
• Redemptions are final and cannot be reversed

4. Points expiry

• Points expire 12 months after the date of the last verified on-time rent payment on your account
• If you stop receiving valid forwarded receipts — for example because you have moved out or cancelled your email forwarding — your points will expire 12 months after your last credited payment
• Zellio will send you a reminder email 30 days before your points are due to expire
• Expired points cannot be reinstated under any circumstances
• Zellio is not liable for points that expire due to account inactivity

5. Points have no cash value

Zellio points are a loyalty reward and have no monetary value. Points cannot be:

• Exchanged for cash or credit
• Used as payment for rent or any other obligation
• Transferred to another person or Zellio account
• Inherited or passed on in the event of death or incapacity
• Subject to any court order, attachment or execution

6. Forfeiture of points

All points in your account will be immediately forfeited without compensation if:

• Your account is terminated due to a breach of Zellio's Terms and Conditions
• Zellio determines that points were earned through fraudulent activity
• You close your Zellio account voluntarily
• Your points expire due to inactivity
• Zellio terminates the rewards program in its entirety (with 30 days notice)

7. Program changes

Zellio reserves the right to change these Points Terms at any time including changes to:

• The earn rate (currently 1 point per $1)
• The redemption rate (currently 2,000 points = $10)
• The minimum redemption threshold
• Available redemption partners and rewards
• The points expiry period

Zellio will provide at least 30 days notice of any change that reduces the value of existing points. Changes that improve the value of points may take effect immediately.

8. Fraud and abuse

Zellio actively monitors for fraudulent activity including duplicate receipt submissions, coordinated abuse and manipulation of the points system. Any account found to be engaged in fraudulent activity will have all points forfeited and the account permanently terminated. Zellio reserves the right to pursue legal action in cases of significant fraud.

9. Contact

For questions about your points balance or these terms, contact us at hello@zellio.com.au.