Zellio Rewards

1. About these terms

1.1These terms govern your membership of Zellio Rewards. By joining, you accept these terms. If you do not accept them, do not join.

1.2Zellio Rewards is free to join. You are never charged to join, to earn or to redeem.

1.3We may publish updated terms from time to time under clause 12. The current terms are the ones published when you use the program.

2. Definitions

3. Membership and eligibility

3.1You must be at least 18 years of age and a resident of Australia in order to join. Membership is not conditional upon your being a party to a residential tenancy agreement, and you may join, earn and redeem irrespective of whether you are renting.

3.2You may hold one account. Zellio may verify your identity and your eligibility, and may ask for reasonable evidence to do so.

3.3Your membership is personal to you and is identified by your mobile number and email address, and not by reference to any agency or property. A change of residence, a change of agency or the cessation of your renting does not affect your account or your Points.

4. How you earn

4.1There are two ways to earn Points:

(a)a Switch Reward, credited when an Eligible Switch you complete through the platform is confirmed; and

(b)an Ongoing Reward, being further Points credited upon confirmation of each Eligible Switch you complete after your first Eligible Switch. You may switch different household services from time to time, and Points are credited in respect of each Eligible Switch so confirmed.

4.2No Point or other benefit under this program is a reward for, or conditional upon, the payment of rent (including the quantum or timing of any such payment), the existence, renewal or continuation of a tenancy, or your status as a renter. Points are credited solely upon completion of an Eligible Switch. Nothing in this program varies, limits or otherwise affects your rights or obligations under any residential tenancy agreement, or the manner in which or the time at which you pay rent.

4.3Zellio verifies your eligibility by reference to your mobile number, your email address and standard identity verification checks. Zellio does not use any rent receipt, rent payment record or tenancy record for the purpose of verifying your eligibility or calculating any Points.

4.4Points have no cash value and are not transferable, except through redemption for a Voucher under these terms.

4.5If a switch is cancelled, reversed or otherwise fails to complete, whether during an applicable cooling-off period or otherwise, it is treated as not having been an Eligible Switch and the Points credited for it are reversed. Zellio will notify you if this occurs. If those Points have already been redeemed for a Voucher, the Voucher is not affected, and no amount is recoverable from you.

5. How much you can earn

5.1The maximum value you may earn in any rolling 12 month period, measured from the date on which you joined, is approximately $140. Zellio will display the applicable cap, and your accrual against it, in the platform. The Points equivalent of that value is set by Zellio and shown in the platform.

5.2Once you reach the cap for a period, you stop accruing until the next period begins.

6. Redeeming points

6.1You can redeem Points once your balance reaches the redemption threshold, which is currently 5,000 points.

6.2Zellio may change the redemption threshold from time to time. Where a change increases the threshold, Zellio will give you not less than 30 days' prior notice of the change. No change to the threshold reduces or removes Points already credited to you, and Points credited to you before a change takes effect may be redeemed at the threshold applying immediately before the change for a period of 90 days after the change takes effect.

6.3You redeem Points for a Voucher through the platform, subject to available stock and the Voucher provider's terms.

7. Points do not expire

7.1Your Points do not expire.

7.2Your account does not become inactive, and your Points are not affected, by reason of any period during which you do not complete an Eligible Switch. Points are credited upon confirmation of each Eligible Switch, whenever completed.

8. Vouchers

8.1A Voucher is issued through Zellio's voucher provider and is subject to that provider's terms, including any conditions of use applying to the Voucher itself. Zellio will make those terms available to you before you complete a redemption.

8.2If a Voucher you have redeemed does not arrive, or does not work as it should, contact go@zellio.com.au and Zellio will reissue it or credit the Points back.

8.3Each Voucher is valid for a period of not less than 3 years from the date on which it is issued to you, and the expiry date of the Voucher will be shown on it or otherwise made available to you at the time of issue. No fee is charged after a Voucher is issued which reduces its value, including any activation fee, account keeping fee, balance enquiry fee or fee applied by reason of inactivity.

8.4Where you do not apply the whole of the value of a Voucher in a single transaction, the residual balance remains available to you until the Voucher expires.

9. Bill comparison partner and other providers

9.1When you switch a household service, you deal directly with the bill comparison partner and the retailer you choose. Their services, pricing and delivery are governed by their own terms, not these terms.

9.2Zellio does not give energy, telecommunications, financial, credit or product advice, and does not warrant or take responsibility for the services of any bill comparison partner or retailer, or for any dealing between you and them.

9.3Upon completion of a switch, Zellio and, where applicable, the property manager by whom you were informed of Zellio Rewards may each become entitled to receive a payment from the relevant bill comparison partner. The program is funded on that basis. No amount is payable by you in connection with the program, and no right or obligation of yours under any residential tenancy agreement is varied or affected.

10. Your information and consent

10.1Zellio collects and handles your personal information under its Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

10.2Consent to receive marketing communications from Zellio, and any consent to Zellio using your information for its data services, are separate and optional, and neither is required in order to join or to earn. Data services means the use or disclosure by Zellio of your information for a purpose other than the operation of Zellio Rewards, and Zellio will specify that purpose and any recipient before requesting your consent. You may join and earn without giving either consent, and you may withdraw any consent at any time.

10.3Zellio will not treat your acceptance of these terms as consent to anything in clause 10.2. Each consent is given, if at all, by a separate and specific action.

11. Your account is portable

11.1Your account and your Points remain with you notwithstanding any change of residence, any change of agency or the termination of any tenancy.

12. Changes to the program

12.1Zellio may change reward rates, the catalogue of Vouchers, thresholds and other features of Zellio Rewards, and may discontinue the program. Where a change is material and adverse to members, Zellio will give not less than 30 days' notice. If Zellio discontinues the program, it will give not less than 30 days' notice of the discontinuance, and you will have a period of not less than 90 days from the date of that notice within which to redeem Points already credited to you, during which period Zellio will waive the redemption threshold.

12.2A change is not retrospective and does not reduce or remove Points you have already earned.

13. Suspending or closing an account

13.1Zellio may suspend or close your account, and withhold or reverse Points, if it reasonably believes you have engaged in fraud, created more than one account, manipulated switches or receipts, or breached these terms. Zellio will notify you of any action taken under this clause 13.1 and give you a reasonable opportunity to respond, unless it is unlawful or impracticable to do so. Where you demonstrate that Zellio's belief was mistaken, Zellio will reinstate your account and your Points.

13.2You may close your account at any time by contacting go@zellio.com.au.

14. Liability

14.1Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

14.2To the extent the law allows, and other than for rights that cannot be excluded, Zellio's total liability to you in connection with Zellio Rewards is limited to reissuing an affected Voucher or crediting the affected Points, and Zellio is not liable for indirect or consequential loss.

15. General

15.1These terms are governed by the laws of New South Wales, Australia. This does not remove any right you have under the law of your home state that cannot be excluded.

15.2If any part of these terms is unenforceable, it is severed and the rest continues.

15.3These terms, with the Privacy Policy and any terms shown at redemption, are the entire terms of your membership.

15.4You accept these terms electronically when you join. A notice to you may be sent to your last notified email or mobile number. A notice to Zellio may be sent to go@zellio.com.au.